Frequently Asked Questions

Yes, we offer our residential customers our Even Pay Plan. This allows our customers to spread out payments over 11 months rather than only during winter months. Enrollment is free and begins in July.

Fast Pay discounts are offered to customers that pay within 7 days of delivery and pay with cash or check. Home heating and propane residential customers save 5 cents per gallon and 2 cents for gas and diesel. Business accounts save 2 cents off per gallon for gas, diesel, and propane products with the fast pay option.

When our customers refer a friend, neighbor, or local business to Powers Oil and Propane, they receive a minimum of $25 account credit for every referral that receives at least a 150-gallon delivery.

Our minimum delivery is 150 gallons. Smaller deliveries can be made, but a delivery charge will be added based on the size of delivery.

Generally, when your tank is around 1/4 full for oil or 30% for propane. This level gives us the time to make the delivery without the worry of running out.

Read a tank gauge just like your car’s gas gauge: Full, ¾, ½, ¼, and Empty. You can find the small circular glass or plastic gauge on the top or side of your oil tank. Be sure to check it frequently and place an oil order before the bottom of your gauge reaches the ¼ marker.

Your tank gauge is on the top of the tank, usually under a liftable hood. (Note: Please be careful when you lift the hood—insects sometimes nest there.) For your convenience and comfort, please place a propane delivery order when your gauge reaches no less than 30% full.

Your propane is delivered and stored in liquid form. Propane liquid, for example, will expand (become a gas) nearly 17 times more than water over the same temperature increase. As a result, tanks and cylinders are never completely filled with liquid propane. Tanks are filled to about 80-85% of their capacity. This leaves a space above the liquid, which allows the propane liquid to expand freely due to temperature changes.

The first thing to do is check your tank/gauge to make sure it contains fuel. The next thing to do is:

• Check the electrical switch and make sure it is turned on
• Check the electrical fuses/circuit breaker
• Try resetting the starting control. Press the RESET button on the burner relay ONCE

If nothing is working and you are a “Keep Full” customer, please call us, and we will dispatch a delivery person to fill your tank and start your furnace immediately. If you are a “Will Call” customer, we will have a delivery person out to you in 1-3 business days. If it is after hours, you can purchase 10 gallons of kerosene at your local service station, which will get you by until we return.

Please contact us at your earliest convenience to order a fill-up. Feel free to leave a message if it is after hours, as this will allow us to get to you as soon as possible.

Families in need and senior citizens can apply for fuel assistance through the LIHEAP (Low-Income Home Energy Assistance Program). Check your state agencies, such as the Department of Housing and Community Development.

A heating oil system includes a tank, fill pipe and vent pipe. The end of the fill pipe and vent pipe are outdoors and near each other. The fuel distributor places the nozzle from the hose that connects to the delivery truck into the fill pipe. The vent pipe then releases air from the tank as it fills. The National Fire Protection Association (NFPA) requires inside tanks to have a whistle that quits sounding when the tank reaches its fill point alerting the fuel distributor that the tank is full.

Closely monitor your usage and gauges, or you can let us do the work for you by signing up for our Keep Full Program!

There are numerous factors that will determine how long 150 gallons should last. Some of the biggest factors are outside temperatures, the temperature inside the building, the use of supplemental heating sources, home insulation and furnace efficiency. To ease your worries of running out, consider our Keep Full Program.

There are two main reasons why a Keep Full Customer would run out. The first of which is that payments have not been kept current. The second reason can include a sharp change in your fuel usage, making it difficult to monitor your fuel consumption precisely. Factors such as changing your supplemental fuel use, remodeling or construction in the building, or the addition of a baby or elderly person in the home who requires warmer indoor temperatures could increase fuel consumption.

In order to avoid the inconvenience of a run out, please notify us if there are factors that may be contributing to an increase in your fuel use.

Please pay from the invoice; we do not send out statements.

To comply with the United States Environmental Protection Agency, certain definitions and language is required to properly describe the products sold.

Most gas comes with 10% ethanol, however ethanol free gas does not. Ethanol free gas is also known as pure gas, alcohol free, and recreational gas. Our ethanol free gas is 89 octane and is best suited for small engines like lawnmowers, snowblowers, chainsaws, boats, motorcycles, and dirt bikes. Ethanol Free gas provides stability and reliability to small engines.

TankSure® is the easiest and most cost-effective way to protect your tank from an oil tank leak. This comprehensive program tests and monitors your oil tank to ensure that it is in safe, working condition. Our highly trained service team will use EPA-approved ultrasonic tank testing to determine when your equipment should be proactively replaced. Replacing your tank before a leak saves you the cost and headache that comes with cleaning up an oil leak.

The qualifying $1,000 tank replacement credit covers a chunk of the cost of a brand-new oil tank. Proactively replacing your oil tank eliminates the costly process of environmental and property cleanup.

Oil tanks most commonly corrode from the inside out, showing no visible signs of the tank’s thickness. Our oil protection program uses EPA-approved ultrasonic tank testing to assess the internal corrosion. Without this, an oil leak can happen at any time. Oil heat customers with an aboveground heating oil tank can benefit from annual tank testing. If your tank qualifies, you can earn $1,000 toward a new tank replacement. Tanks in need of immediate replacement qualify for a $200 replacement credit.

Propane is sometimes referred to as liquefied petroleum gas, LP gas, or LPG. It is produced from either natural gas processing or crude oil refining. It is nontoxic, colorless and virtually odorless, but for your protection, an odor is added so it can be easily detected when necessary.

Propane is a non-toxic, non-poisonous, safe, reliable, and clean energy source that poses zero threats to soil or groundwater. Understanding how to properly use and store propane, as well as how to detect warning signs of a gas leak can significantly reduce the risk of a propane-related hazard in your home.

One of the safety features of propane is its unique smell, like rotten eggs, a skunk’s spray or a dead animal. Ethyl mercaptan, a sulfur-based compound, is added to propane so that it can be detected when propane is in use. If you smell gas, immediately evacuate everyone from your home and call us.

Propane is a versatile fuel that has many applications both inside and outside your home. Some common propane powered appliances are furnaces, boilers, water heaters, fireplaces, cooking stove, gas grills, space heaters, clothes dryers, generators, pool heaters, and more.

As a burned fuel, propane meets all clean air energy standards put forth by the Environmental Protection Agency (EPA), making it safe and environmentally friendly. Plus, most propane is produced domestically, which means it is reliable and supports the US economy.